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Frequently Asked Questions

General Information

Q. Is everything on your website in your showroom as well?
A. Not always. We have 1000's of product lines to choose from and it is almost impossible to have everything on display under the one roof. If you have a specific item that you would like to view, please contact us first before coming into the showroom to check if there is one available to see. 

Q.Can Bareoutdoors match a competitor’s price or beat it?
 A. Yes we will always attempt to match or beat any competitor’s price on the same product. All you need to do is show is a comparable product from another retailer. 

Q. Do you have a showroom in Australia?
 A. We have a warehouse in Tullamarine, Victoria where customers can come, view and feel products before making any decisions to purchase.

Q. Are you open weekends?
 A. Yes we are open every Saturday from 10am - 2pm.

Q. Who can buy from Bareoutdoors?
A. We sell quality outdoor products straight from the manufacturers direct to the public. We encourage commercial buyers and will work rigorously with our manufacturer’s to ensure we’re providing commercial orders at the best possible prices.

 

Warranty Details

Q. What do I do if I have a problem?
A. In order to assist you efficiently, all warranty claims must have a completed claim form filled out and sent back to our office asap so they can be sent to the manufacturer of the products that need repairing. We cannot do anything to assist you without the details of your claim, so we ask that you fill the form in as promptly as possible so there are minimal delays in arranging the repair of your goods. 

Q. Can I void my warranty?
A. Yes. If you misuse a product or tamper with it you can void your warranty. You can also void your warranty if you incorrectly use your product.


Payment and Purchasing

Q. What payment methods are accepted?
A. You may make a payment via Direct Deposit, Visa, MasterCard, American Express. Fees and charges apply - 2% for Visa and Mastercard, 3% for Amex.

Q. How do I place my order?
A. There are 3 options when it comes to ordering from us. You may use our easy online facility and place your order over the internet, you can call us and we can take your order over the phone, or you can visit our showroom and speak with one of our friendly sales representatives who can take your order details. 

Q. Is everything in stock at the time of order?
A. Not always. As we buy from various manufacturers there will be times when some items are out of stock and a delay in delivery will occur. 

Q. What happens if I don’t need my order delivered straight away?
A. If you do not require an immediate delivery you may place your order by paying a 40% deposit and we will hold your goods for a maximum period of 6 weeks. One week before delivery is required you will need to notify us so that delivery can be arranged and final payment made prior to dispatch

Q. Do you charge my credit card if I pay for my order online?
A. Yes, if you select to pay through Eway as a secure online transaction we will only charge your card once we advise you of the frieght cost for your order. 

Q. Can I pick up my order?
A. If you would like to collect your order instead of having it shipped directly to you, you may pick up your goods from our warehouse at Tullamarine in Melbourne. Full payment is required prior to collection and you will be advised when your goods are ready to collect. You must notify us if you choose this as an option.

Q. Can I pay for my order upon delivery?
A. We are unable to offer payment upon delivery as we use 3rd party companies to deliver on our behalf all around Australia. Full payment is required before your order can be dispatched. 

Q. If I change my mind or what I ordered is wrong and I change my mind can I have all my money back?
A. No. A restocking fee (10% of product cost) applies and the delivery fee and return delivery fee is also chargeable.


Delivery

Q. Do I have to pay for delivery?
A. Yes. A delivery fee may apply to your order. If you are unsure please contact our store to obtain a quote before placing your order. Most will incur a delivery fee however we have negotiated very competitive rates with carriers to make delivery an affordable service to all our clients. Commercial orders over AUD $5000 excluding gst are eligible for free delivery. This is only offered for Melbourne metropolitan areas. 

Q. How much is delivery?
A. Delivery costs vary depending on the items you are looking to purchase and your location. We offer. You need to contact our store to check prior to purchasing. 

Q. Does your delivery charge include insurance automatically?
A. No. Any deliveries do not have an automatic insurance cover on them. If you would like to have insurance an option and don't already have your own, then there will is a small fee applied to your delivery charge that needs to be paid prior to dispatch. This fee is based on the total value of your goods being shipped. 

Q. When will my order be dispatched?
A. Usually all orders will be dispatched within 1-2 days from receipt of payment. Depending on the time of year, some periods are busier than others and some delays may occur. Please check at the time of placing your order to see how long it will take to receive your goods.

Q. Do I need to be home to accept delivery?
A. You need to ensure someone will be at the address given to us when delivery is to occur. If no one can be at home you need to give us and the courier your authority to leave the goods at your place with clear instructions as to where to leave it. Please note, by you giving this authority voids Bareoutdoor’s and our courier company’s responsibilities for the goods should they be stolen or damaged.

Q. What happens if I miss the delivery?
A. If you have been notified that your delivery will occur on a particular day and you are not there when the courier arrives, you will be charged a redelivery fee. This must be paid before your goods will be redelivered to you or alternatively you can collect the goods from the nearest depot. Give us a call if you miss your delivery and we’ll pass on the depot address or organise re-delivery. 

Q. Can I specify a delivery time?
A. No. Deliveries are made between 9am – 4pm Monday – Friday only. Unless you require delivery on the weekend or after hours then this is achieved through our removalist service. Please contact us should you require a delivery after hours or on the weekend and we can give you a removalist delivery quote.

Q. Do you deliver upstairs?
A. No, not unless you have specified this at the time of placing an order as special requirements are needed when the delivery is not to kerb side or street level.

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